Contract Terms & Conditions
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Veronique Fitness Pro , hereinafter referred to as “Veronique Fitness Pro”, “us” or ”we”, at the Veronique Fitness Pro website, mobile website, or mobile application, or via telephone (jointly referred to as “veroniquefitnesspro.com”).
By using veroniquefitnesspro.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
The inclusion of any products or services on veroniquefitnesspro.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on veroniquefitnesspro.com at the time you place your order.
The Site is for your personal and non-commercial use only.
You may have certain legal rights when using the Site. These are also known as ‘statutory rights’ as they are derived from laws such as the Consumer Rights Act 2015. A summary of your key rights is set out below.
Online contract terms and conditions for the supply of goods to Consumer
Cancellation Rights under the Consumer Contracts Regulations.
Please read the following important terms and conditions before you buy anything on our site.
Summary of some of your key rights:
|The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.|
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
• up to 30 days: if your goods are faulty, then you can get a refund;
• up to six months: if they can’t be repaired or replaced, then you’re entitled to a full refund, in most cases;
• up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
These contract terms and conditions set out:
- your legal rights and responsibilities;
- our legal rights and responsibilities; and
- certain key information required by law.
If you don’t understand any of these terms and conditions and want to talk to us about it, please contact us by:
- email [email protected] (emails will normally be responded Monday to Friday: 9am to 5pm)
When buying any goods you also agree to be legally bound by:
- our website terms and conditions and any documents referred to in them;
- extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice. You can end this contract at any time by giving one month’s notice if we tell you extra terms apply; and
- specific terms which apply to certain goods.
Information we give you
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please contact us using the contact details at the bottom of this page.
The key information we give you by law forms part of this contract (as though it is set out in full here).
If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
Ordering goods from us
Below, we set out how a legally binding contract between you and us is made.
You place an order on the site by veroniquefitnesspro.com. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
When you place your order at the end of the online checkout process, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
We may contact you to say that we do not accept your order. This is typically for the following reasons:
- the goods are unavailable;
- we cannot authorise your payment;
- you are not allowed to buy the goods from us;
- we are not allowed to sell the goods to you;
- you have ordered too many goods; or
- there has been a mistake on the pricing or description of the goods.
We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
- a legally binding contract will be in place between you and us; and
- we will dispatch the goods to
If you are under the age of 18 you may not buy any goods from the site.
Right to cancel this contract
Subject to the exclusions listed below, you have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day of the order being confirmed.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post, fax or email). You can use the model cancellation form set out in the box below, but it is not obligatory.
Contracts for the following are excluded from the right to cancel:
- bespoke or personalised goods
- sealed goods which are unsealed and are not suitable for return due to health protection or hygiene reasons (this includes where a hygiene strip has been removed)
To Veronique Fitness Pro, 10 Farm Road, Frimley GU16 8TH
email: [email protected]:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If your situation meets the criteria for cancellation (in other words your right to cancel is not excluded above) then if you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:
- 14 days after the day we received back from you any goods supplied; or
- (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
- if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you have received goods:
you shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired
you will have to bear the direct cost of returning the goods. The cost is estimated at a maximum of approximately [£ insert amount]
you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Prices and delivery charges
The prices displayed at veroniquefitnesspro.com do not include a delivery charge, local taxes and import duties. Veronique Fitness Pro is not registered for VAT.
The delivery charge for each order will be based on the weight and value of the items. The cost for each delivery method will be calculated and clearly indicated during the checkout process. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.
Delivery services include mandatory insurance.
Order process for bespoke made to measure bikini
All bespoke made to measure bikinis are individually hand made to your order and production takes time.
When ordering a bespoke competition bikini, please give us plenty of time to process your order. We typically require 6 weeks as an absolute minimum prior to your competition. You are able to order at any time, however, we may add on a charge of up to 20% for fast tracking services. We are unable to take orders 1 week before a competition date.
Once you place an order online, we will contact you with further details on how you can proceed with the customisation of your purchase.
We start designing your bra top, and only begin working on the bottoms toward the end of your prep cycle, typically 3 weeks out, when you are leaner and close to stage condition.
It is your responsibility to contact us 3 weeks prior to your competition with your bottom measurements. Upon notification to proceed, we will email you the following:
- The video on how to take your bottom measurements – featuring Veronique herself
- A Picture of your stunning bikini top
- (If you are paying in 2 instalments) Confirmation that a final invoice will be sent via PayPal (Please be aware that the final invoice will need to be paid before your bottoms can be created!)
Please take these measurements carefully yourself as you are fully responsible for these, it is always good to have a second party to help and confirm you are doing it correctly. If you are late sending these measurements, we are unable to hold responsibility for any delays on delivering your bikini. At this stage no cancellations or holds on your bikini will be accepted and the remainder of any payments become due.
You can pay for your goods in various ways as set out below.
Pay for your online La Diva Design purchases using PayPal, the easy, simple, & secure way to pay online
Making a payment to us through PayPal is easy. You can use your existing PayPal account or pay by credit card even if you don’t have a PayPal account.
When making a payment you are temporarily transferred from our site to the secure PayPal web site. No financial information, passwords, credit card numbers or personal information other than your name, email address, and shipping address is received by us. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
Bank Wire Transfer
We’re happy to accept payments via bank or wire transfer. Just contact La Diva Design support to get an invoice and instructions on paying via bank or wire transfer.
Credit or Debit Card
We accept Visa, MasterCard, American Express, Diners Club and UATP cards, including credit cards, debit cards and charge cards.
If you’re paying for your order using a credit or debit card you’ll be asked to enter your card details as part of the ordering process, and you’ll find further instructions when you place your order.
Cash is acceptable, however, we advise against sending cash through unregistered mail.
Payment by instalments for bespoke bikinis
For bespoke bikinis, we accept payment in 2 instalments. The first 50% is required as a non-refundable deposit at the time of purchase and the final 50% balance is due upon submitting the measurements for the bottoms.
If your account falls into arrears, Veronique Fitness Pro will send you a payment reminder letter requesting payment immediately. If you have still failed to pay the overdue amounts, the delivery of your bikini will be delayed and Veronique Fitness Pro cannot be held responsible for this delay.
Veronique Fitness Pro endeavours to dispatch orders in the fastest possible time and in the order in which they are placed, however, please note that there is a 6 week lead time for bespoke bikinis so please take this into consideration when assessing the delivery details below.
Veronique Fitness Pro exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option. Though we aim to deliver within the communicated time frame, there can be mitigating circumstances, which can add to the delivery time. Veronique Fitness Pro cannot be held responsible for such delays that are beyond the scope of control. We will keep you informed of any delays that are within the boundaries of our control.
Veronique Fitness Pro will not be liable if clients give incorrect delivery details at time of ordering for loss of goods.
Delivery within the UK is posted first class tracked. A confirmation email will be sent to you upon dispatch.
For all in stock items, we aim to deliver within 2 to 3 days following confirmation of an order, unless otherwise agreed. Please allow for an extra 1-2 working days for deliveries to Isle of Man, Northern Ireland and Scottish Islands.
We have sent over 200 bikinis all over the world in the past 2 years to our overseas clients.
All parcels sent overseas will be insured and delivered within 3-5 days to all countries including US, Australia, South Africa, Canada.
A confirmation email will be sent to you upon dispatch
Delivery of bespoke bikinis
We aim to have your bikini will be delivered one week before to your scheduled competition, unless you require otherwise. If your order does not arrive by the scheduled date, please contact Veronique Fitness Pro Customer Service
Faulty or damaged goods
On sending your item, we package your order the best way we can to prevent any damages during delivery.
If the item you have received is defective, please notify Veronique Fitness Pro promptly.
It will be your responsibility to inform us immediately of any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to affect the claim against the carrier. We cannot accept liability of